Demonstration notice. ClientRx is a fictional demonstration telehealth brand. Products, pricing, providers, pharmacies, and testimonials shown are illustrative only.
Before provider review
If you cancel before a provider begins review, the program charge is refunded in full.
If treatment is not approved
If a licensed provider declines treatment, the program charge is refunded in full, minus nothing. Review itself is not billed separately.
After approval, before shipment
If you cancel after approval but before the pharmacy ships, the program charge is refunded in full.
After shipment
Prescription medication cannot be returned or restocked once shipped, so shipped program months are not refundable. Future renewals can still be cancelled.
Damaged or incorrect shipments
Report a damaged, incorrect, or missing shipment within seven days. A replacement is sent at no additional cost.
How to request a refund
Submit a billing request from your dashboard or the contact form. Demonstration refunds are described only; no money moves on this site.