Support hours
- Mon–Fri, 8am–8pm ET
- Sat, 9am–5pm ET
- Closed Sunday
Contact
Support that answers the question you asked.
Billing, returns, technical issues, and general questions go to the support team. Clinical questions go to your provider through secure messaging, so they stay attached to your record.
- support@clientrx.example
- Replies within 1 business day
Phone
- 1-800-555-0148
- Illustrative number only
Live chat & secure messages
- Chat during support hours
- Clinical messages in your dashboard
Demonstration notice. ClientRx is a fictional demonstration telehealth brand. Products, pricing, providers, pharmacies, and testimonials shown are illustrative only.
Send a message
Contact the support team.
Tell us the category and we route it to the right queue. Do not include clinical detail here — use secure messaging in your account for that.
Nationwide, remote-first support
ClientRx support operates across all four continental U.S. time zones. Program availability itself depends on provider licensure where you live.
Check state availability| Category | Response |
|---|---|
| ReturnsShipment issues, damaged deliveries, and return eligibility for unopened items. | 1 business day |
| BillingCharges, renewals, invoices, refunds, and cancellation requests. | 1 business day |
| Provider questionsClinical questions, dose checks, side effects, and intake follow-ups. | 1–2 business days |
| Technical issuesSign-in problems, dashboard errors, and secure messaging trouble. | Same business day |
| General questionsProgram eligibility, shipping timelines, and anything else. | 1–2 business days |
Contact FAQ
Before you write to us.
No. ClientRx is a fictional demonstration brand. The phone number, email address, and chat availability shown here are illustrative and do not connect to a real support team.
Related
Keep exploring
FAQ
The full question set across programs, billing, and shipping.
Refund Policy
What is refundable before review, before shipping, and after.
Your account
Secure messages, renewals, and shipment tracking.
Safety Center
When to message a provider and when to seek emergency care.
How It Works
The six steps from selection to ongoing support.
Treatments
Programs, pricing, and clinical status disclosures.